Comments & Complaints
We welcome comments, positive or negative, on the services we offer. Please contact the Practice Manager Mrs Heidi Devenish. The practice has it’s own in-house complaints procedure.
If you wish to make a complaint please phone, write, email or fax Mrs Devenish who will take the full details of your complaint and make a thorough investigation on your behalf.
The Oxford City PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints- contact telephone number is 01865 336787.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.