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Noticeboard

USE OUR ONLINE SERVICES TO: Order Repeat Medication. Make/Cancel appointments. Update your contact information.  View a summary of your Medical Record.

You will need to create an account before you can use these services.

Follow this link to register an account. You will need to produce photo ID at the surgery for full activation of the account. Until then you will only be able to book one appointment online. Alternatively, the PIN and Login information you need to create a fully active account can be collected in person from reception.

NB Appointments with Dr Benson and nurse appointments cannot be made online so please call 01865 311500.

 
PLEASE NOTE THAT WE USE TEXT MESSAGING AND EMAILING FOR APPOINTMENT REMINDERS AND RECALLS ... IF YOU DO NOT WISH US TO CONTACT YOU IN THIS WAY PLEASE TELL A RECEPTIONIST.

 Accountable/Named GP for ALL Patients - The Practice is required by the Government under the terms of the latest GP Contract to allocate all patients a named accountable GP. Having a named GP does not prevent you seeing any other doctor in the practice as you currently do. Your accountable GP is the doctor you are registered with. If you wish to be told the name of your accountable GP, please ask a receptionist when you are next at the surgery. 

NHS Health Checks are available for patients aged 40 - 74 years. This check is part of a national scheme to help prevent onset of health problems. Patients will be invited for a check once every 5 years READ MORE 

 We use Electronic Prescribing . In order to use this service, you must nominate a pharmacy to receive your prescriptions electronically. All repeats will be dealt with by your nominated pharmacy and you will be informed by them when the last repeat is dispensed. At this time, you will need to contact the surgery for a further prescription. You can change your nominated pharmacy at any time by contacting the surgery. 

NHS 111 - A SERVICE FOR NON EMERGENCY MEDICAL HELP making it easier for you to access local health services out of normal working hours. You can now ring 111 when you need help fast, but it isn’t a 999 emergency. You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours, doctors, community nurses, emergency dental care and late opening chemists. Calls to 111 from landlines and mobile phones are free – just like 999.

 

 

 

 

Privacy Notice

Your information, what you need to know

This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Privacy Notice

Why we collect information about you

Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation.

We collect and hold data for the purpose of providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments.

Details we collect about you

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, A&E, etc.). These records help to provide you with the best possible healthcare.

 Records which this GP Practice may hold about you may include the following:

  • Details about you, such as your address and next of kin
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

How we keep your information confidential and safe

Everyone working for our organisation is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes advised with consent given by the patient, unless there are other circumstances covered by the law.  The NHS Digital Code of Practice on Confidential Information applies to all NHS staff and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

The health records we use may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Your records are backed up securely in line with NHS standard procedures. We ensure that the information we hold is kept in secure locations, is protected by appropriate security and access is restricted to authorised personnel.

We also make sure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998
  • Human Rights Act
  • Common Law Duty of Confidentiality
  • NHS Codes of Confidentiality and Information Security
  • Health and Social Care Act 2015
  • And all applicable legislation

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if we reasonably believe that others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (such as a risk of serious harm to yourself or others) or where the law requires information to be passed on.

How we use your information

Improvements in information technology are also making it possible for us to share data with other healthcare organisations for the purpose of providing you, your family and your community with better care. For example it is possible for healthcare professionals in other services to access your record with your permission when the practice is closed.  This is explained further in the Local Information Sharing section below.

Under the powers of the Health and Social Care Act 2015, NHS Digital can request personal confidential data from GP Practices without seeking patient consent for a number of specific purposes, which are set out in law. These purposes are explained below.

You may choose to withdraw your consent to personal data being shared for these purposes. When we are about to participate in a new data-sharing project we will display prominent notices in the Practice and on our website at least four weeks before the scheme is due to start. Instructions will be provided to explain what you have to do to ‘opt-out’ of the new scheme. Please be aware that it may not be possible to opt out of one scheme and not others, so you may have to opt out of all the schemes if you do not wish your data to be shared.

You can object to your personal information being shared with other healthcare providers but should be aware that this may, in some instances, affect your care as important information about your health might not be available to healthcare staff in other organisations. If this limits the treatment that you can receive then the practice staff will explain this to you at the time you object.

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS.

For details of the NHS and other Government organisations with whom your information may be shared please Click

For further information on the following areas please click on the links below

Data Retention

Access and Personal Information

Further Information

 
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